Order Process

Ordering

First Custom Order:

For first-time customers, ordering custom solution products through us can be divided into these 3 stages:

  1. Decision Stage

-You request a quote from us. Please include information on number of bags/rolls needed, volume, or size, and number of printed colours needed with the request.

-Within 48 hours, we will reply with an indicative quote based on your wishes. If we need further information, we will request it at this stage.

-If the indicative quote is acceptable, then we will request artwork to be either couriered or emailed to us.

 

  1. Design Stage

-Once the artwork has been processed, a final quote and a proforma invoice will be forwarded to you, along with the artwork and final approval document.

-Once you have received the artwork final approval document, please sign and return it to us. The 50% deposit should also have been paid at this stage.

 

  1. Production Stage

-Once we have received your deposit and the signed final approval document, production of your packaging materials will start.

-When the production run is finished, we will perform on-site quality control.

-When the outstanding balance has been received, we will release your packing materials for shipment.

-We can of course arrange shipment.

Repeat Custom Order:

For repeat customers, ordering custom solution products through us becomes a simpler process:

  1. Order Stage

– Upon receiving your request for a repeat order. We will contact you to confirm the details of the order to ensure we are quoting for your exact needs.

– Should you require any changes to your previous order, we will request details in order to amend your final artwork for approval document.

– Order Submission. The 50% deposit should be paid at this stage.

  1. Production Stage

-Once we have received your deposit and, if necessary, the signed artwork and final approval document, production of your packaging materials will start.

-When the production run is finished, we will perform on-site quality control.

-When the outstanding balance has been received, we will release your packing materials for shipment.

-We will of course arrange shipment on your behalf.