Terms and Conditions

INTERNATIONAL ORDERS:

For International Orders outside of Australia, Europe, and UK, please contact us for a separate quotation.

 

ORDER STATUS:

Customers may check the status of their order once payment is completed, by logging into the website (using ‘Client Login’), or by clicking Order Status.

For more questions, please contact us at:

bags@thebagbroker.com

+886 2 8789 8629

 

RETURNS AND EXCHANGES:

We provide a 100% money back guarantee if the following conditions are met:

If you find a defect with our products, please immediately contact us to let us know the details of the problem. Then simply return the items to us in its original condition.

Returned items must be shipped with its original packaging, contents, documentation and we will issue a full refund or exchange upon receipt. Please note that items will only be accepted for return if they are dispatched within 14 days from the receipt of your order.

We recommend that you send the parcel using a delivery service that insures you for the value of the goods, as we will assume responsibility only upon receiving the returned order. The shipping charges for the return are only refundable when the items are confirmed to be faulty.

 

YOUR PERSONAL INFORMATION:

You warrant that the personal data, which you are required to provide when you register as a customer, is true, accurate, current and complete in all respects. You will also notify us immediately of any changes by updating these details on your online account.

You agree not to impersonate any other person or entity by using a false name or a name that you are not authorised to use.

You agree and understand that we will collect and process your personal data in accordance with our Privacy Policy.